Express IVR Payments™
Hosted 24/7 Agentless Telephone Payments
Interactive voice response, or IVR, is a software solution that allows the telephone caller to interface with an automated telephone payment system. EPP's Express Payments Suite uses IVR technology to offer bill payers the facility to make their payments while your call center achieves a higher rate of automation, 24/7 availability, and reduced processing expenses.
EPP's Integrated Voice Response payments portal can be accessed via a toll-free number or you can route calls from your existing telephone system menu. Upon arrival, callers are presented with a pre-recorded call flow and script, some of which are custom recorded and others are pre-built for optimum usability, speed-to-market, and corporate brand continuity. Capturing IVR payments is simplified via touch-tone prompts and account data validation. Begin taking payments 24/7 with an integrated IVR solution from EPP!
Consumer Benefits
- The convenience of paying bills in a certain place at any time
- More efficient control over finances through self-service
- Money savings by eliminating postage costs
- The ability to review balances and receive immediate acknowledgement of payment
- Accelerated posting through electronic processing
- Comprehensive payment options
Business Benefits
- Inbound payment calls can be self-managed, reducing processing expenses
- Payments can be processed 24/7
- Payment flexibility creates a smoother customer relationship
- Call center staff can focus on other servicing issues
- Greater scalability eliminates on-hold times
- Manual tasks with automated services reduces errors
- Outsourced service enables rapid deployment
Features
- Payment options include checking accounts, savings accounts and card payments
- An extensive library of prompts and components accelerate the time to market
- Customizable call flow script for brand continuity
- Multi-lingual presentations
- Multiple data integration options
- Call-transfer logic for error and exception handling
- Protected data environment
- Full integration with EPP's Express Payments Suite
